All complaints, whether they concern our services, our customer service, or our employees, agents or officers, should be made by filling in the form
. When making a complaint, you will be required to provide the following information:
Your name and email address;
If you are making a complaint about a particular transaction, the Bitlocus transaction reference number;
- Topic, description and further details of your complaint including, as appropriate, all times, dates, events, and people involved;
If you are making a complaint about a particular employee, agent or officer of ours, the name and, where appropriate, position of that employee, agent or officer;
Details of any documents or other evidence you wish to rely on in support of your complaint;
and Details of what you would like Bitlocus to do to resolve your complaint and to put things right.